Claims of patients at Pta hospital treated inhumanely

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A serious complaint has been made against the Tshwane district hospital of patients being treated inhumanely.

The complainant, Rene Mulders, visited his friend (who wished to remain anonymous) in ward 5 and was shocked to find him in a terrible condition.

He alleged that his friend was denied medication.

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Another patient in the same ward was tied to his bed without food, medication or access to the bathroom.

“If I were to get sick, I would rather be admitted at the SPCA than at the Tshwane district hospital,” said Mulders.

He said the hospital staff were not helpful or kind.

“I had to run around, getting water and tea for my friend and a few others who could not move from their beds, while nurses were seated, busy on their phones.”

Mulders said the next day nothing changed.

“When I came back the following day, the other patient was still tied to his bed with no one seemingly attending to him,” he said.

“He had messed himself because he could not move.”

Mulders alleged that the man told him that he had not been given food or attended to from the moment he was tied up around 11:00 till the next day around 18:00.

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The hospital CEO Naing Soe disputed these claims.

“This complaint is not a true reflection of the hospital. Every hospital has its issues, but we have a team of dedicated staff who would not allow such claims to happen at our hospital,” she said.

Soe said an investigation had been conducted and that there was no information that suggested that any patient was denied medication or tied up without supervision.

“We have a signed record to show that no patient had missed their medication on any day.”

However, Mulders said his friend confirmed a nurse stood next to his bed and signed off on medication that was never administered.

Soe said most of the information that the complainant relied upon was never verified and it came from a patient whose medical condition he could not disclose.

The CEO said he would not protect any member of the hospital treating patients any less than expected.

“We are not here to protect any wrongdoing. In fact, we are prepared to take action against anyone violating the rights of patients.”

Last month, the MEC of health in Gauteng Gwen Ramokgopa was at the hospital to open the newly refurbished facilities.

She said the refurbishment of wards including the pediatric, postnatal and maternity wards would not only ensure that patients felt safe at the facility, but would also motivate staff to give better service.

However, Mulders said the staff remained unmotivated and uninterested in serving patients.

The CEO said despite some problems they have had, the hospital remains one of the best in Pretoria.

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Robinson Nqola

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